Claims Management
Southern Cross Health Society(2022)
Southern Cross Health Insurance needed to rebuild its legacy insurance platform within a limited time. They chose to rebuild using a React-based front-end served by micro-services.
It was an opportunity not just to minimise risk but also to improve efficiency.
Establishing the Design Process
Worked on a smaller, low-risk workflow (Underwriting) to get the ball rolling and establish design workflow with the team
Identifying the Core journey
Began designing for the simplest happy path as a structure to build forward.
